INDIA Privacy Policy

1. Introduction

KRAFTON Inc. and/or its affiliates (“KRAFTON”, “we”, “Company” or “us”) collect and process personal information about you (“you”, “user”, or “player”) and other players who reside in the territory of India. We comply with all applicable laws related to personal information and strive to protect the rights of individual players by adopting this Privacy Policy (“Policy”) in accordance with relevant laws and regulations. This Policy describes how we collect and use personal information about you during and after your relationship with us.

2. Who We Are

We provide various video games and services, including “Blast” (the “App”).

3. Information We Collect

We collect information about you and the Services that you use. Information may also be required to enter a contract with you or to perform a contract with you (such as providing the Service at your request), and failure to provide any information may result in our inability to provide the requested services or products. The information we collect falls into two different categories: 1) information collected directly from you, and 2) information collected automatically.

1) Information collected directly from you

You may provide to us with the following information when using our Services. The information you provide us may differ in some cases. For example, these may include:

• Nickname to provide the Game, and
• Email address, inquiries, etc. to provide customer service

2) Information collected automatically

We automatically collect certain information when you use our Services. The type of information that we automatically collect may vary, but generally includes:

• User identifier,
• Device information (including IP address, device model, device language, Google Advertising ID (GAID), etc.),
• Voice chat,

(*) Voice data itself is not recorded or stored; only voice chat settings are saved.

• Gameplay data (including match history, etc).
• Device event information, including crash reports and system activity details (e.g. whether you encountered an error using the Service or lost Internet access).

4. How We Use Your Information

We use the collected information for a variety of purposes, primarily to provide the Service to players like you and to improve the quality of the Service. These include:

• Operating the Game Service,
• Providing marketing analysis,
• Solving technical problems and improving the quality of the Service,
• Analyzing usage data and Service statistics, and
• Providing customer service by collecting and responding to inquiries.

In most cases, processing your personal information is:

• necessary to perform a contract with you or take steps to enter a contract at your request: Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our Service, we use your information to maintain your account and your profile and to provide the Service and customer support to you.
• in our legitimate interests, which are not overridden by your interests and fundamental rights: We may use your information where we have legitimate interests to do so. For example, we may analyze players’ behaviors in our Services to continuously improve our Service. Also, we suggest offers we think might interest you, and we process information for administrative, fraud detection and other legal purposes.
• necessary for us to comply with a relevant legal obligation: For example, we may process your personal information to comply with applicable accounting rules which require keeping accounting records and making mandatory disclosures to law enforcement.
• you have consented to it: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal by contacting us at the address provided in this Policy.

5. Sharing Your Information with Third Parties

We may give permission to contracted third parties, including service providers which process personal information on our behalf, to provide customer support and to manage our community. We share your information only in the ways that are described in this Policy. We’ll share your personal information outside of KRAFTON when we have your consent. Here are examples of our third parties include:

• Third-party game service providers for purposes such as operating game services, including account management, matchmaking, and infrastructure operation,
• Voice chat platform to provide in-game voice communication services,
• Marketing platforms and providers of analytics services relating to players' behavior, for marketing analysis purposes, and
• Analytics, crash reporting, and app configuration service providers.

We may also share your information where such disclosure is essential to comply with a legal obligation or a lawful data access request.

6. International Data Transfers

Your personal information will be stored and processed on our secure servers located in India. The access to your personal information is limited to our employees, agents and contracted third-parties, who are bound by strict confidentiality agreements and have access only on a business need to know basis. No one can access your personal information without our approval. However, we may electronically transfer your data, secured through multiple layers of security and communicated using leading encrypted technologies, to contracted third party service providers, who may be in different countries or regions, to operate the Service and/or to meet any legal requirements. The legal basis for such processing is compliance with a legal obligation to which we are subject to or our legitimate interests, such as the exercise or defense of legal claims. In the event of transfer to another country or region, we will take steps to ensure that your information receives the same level of protection as if it had remained in India.

7. Retaining and Deleting Personal Information

In principle, we will remove your personal information without delay after the purpose of collecting personal information is achieved. Personal information stored in physical form will be shredded or incinerated, and personal information stored electronically will be removed using technical measures in a way that the information cannot be reproduced. However, we may retain your personal information even after you have closed your account with us or we have ceased providing Services to you, if retention of your personal information is reasonably necessary to comply with our statutory legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or any other agreement we may have with a player. You have the right to request your personal information. You can delete your personal information by contacting us via the email address provided in the "Contact Us" section to request your rights.

8. Our Policy Concerning Underage Users

This Service is intended for individuals who are at least 13 years old. We do not knowingly collect personal information from individuals under this age. Where required by applicable law, we may permit limited exceptions with verifiable parental or legal guardian consent. If we become aware that personal information has been collected from an individual under the required minimum age without appropriate consent, we will take steps to delete such information in accordance with applicable laws. Parents or legal guardians who believe their child has provided us with personal information may contact us to request deletion.

9. Links and Third-Party Services

If you click on a link to a third-party website, including, without limitation, an advertisement, you will go to the site you selected. Because we cannot control the activities of third parties, we do not have responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as we do. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third-party website, you should consult that site’s privacy policy before providing any personal information.

10. Security of Your Information

We have put in place appropriate security measures to prevent your personal information from being accidentally leaked, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, etc. who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality. We have put in place safety procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

11. Your Privacy Rights

Subject to limitations in applicable law, you may be entitled to object to or request the restriction of processing of your personal information, and to request access to, rectification, erasure, and portability of your own personal information. Please note that some information may be exempt from such requests based on applicable law and your exercise of such rights may prevent you from continuing to access or use the Service. To make a request concerning your rights or if you have any other questions, please contact us by sending an email to the address specified in the “Contact Us” section. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

12. Amendments

We may amend, at our discretion, any portion of this Policy at any time by posting or displaying the amended Policy. We will provide notice to you by posting the amended Policy or by other appropriate means if these changes are material and, where required by applicable law. You will be deemed to have accepted such amendments by continuing to use the Service, so please review it frequently. You can see when this policy was last updated by checking the “effective date” displayed at the top of this Policy.

13. Contact Us

If you have any questions about this Policy, or your dealings with this App, please contact us by using one of the following communication channels.

Grievance Officer Information

• Name: Sanket Sarkar
• Contact: blast_support@krafton.com